Shipping policy
This Shipping Policy outlines the terms and conditions governing the shipment of orders placed through our website.
1. Processing Time
We aim to process and dispatch all orders within 24 hours of payment confirmation, excluding weekends and public holidays.
Orders placed after business hours will be processed on the next working day.
Processing times may be extended during peak seasons, promotions, or due to unforeseen circumstances.
2. Shipping Methods & Delivery Times
Domestic (UK) Orders: Shipped via Royal Mail Tracked 24, with an estimated delivery time of 1–2 business days after dispatch.
International Orders: Shipping carriers may vary depending on the destination. Estimated delivery times range between 5–14 business days, subject to customs clearance and local courier delays.
Delivery estimates are provided as guidance only and are not guaranteed.
3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
Free shipping may be available on qualifying orders, as indicated on our website or during checkout.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where applicable.
It is the customer’s responsibility to monitor the shipment status and ensure someone is available to receive the parcel if required.
5. Address Accuracy
Please ensure all shipping details are entered correctly at checkout.
We are not responsible for delays, misdelivery, or non-delivery caused by incorrect or incomplete address information provided by the customer.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.
These charges are the sole responsibility of the customer unless stated otherwise at checkout.
We are not responsible for delays caused by customs processing or local import authorities.
7. Failed Delivery & Returns
If an order is returned to us due to an incorrect address, failure to collect, refusal of delivery, or repeated unsuccessful delivery attempts, we may charge a re-shipping fee.
If the customer does not wish to have the order re-shipped, a refund may be issued minus the original shipping costs and any applicable return fees.
8. Lost or Damaged Orders
If your order is lost in transit, please get in touch with us at info@garmentvault.co.uk so we can assist with an investigation.
For damaged shipments, please report the issue within 48 hours of receipt and include clear photographic evidence of the packaging and items received.
Refunds or replacements for lost or damaged items are subject to carrier policies and our discretion.
9. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.
10. Contact Information
For any shipping-related inquiries, please get in touch with us at info@garmentvault.co.uk.